Terms of Service

Welcome to HONG KONG RUIJIANG CO., LIMITED, your premier online destination for high-quality footwear. By accessing, browsing, or making a purchase from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our website and services.

1. Refund Policy
At HONG KONG RUIJIANG CO., LIMITED, we strive to provide an exceptional shopping experience. If you are not fully satisfied with your purchase, we offer a 14-day no-questions-asked refund policy under the following conditions:

  • 14-Day No-Reason Return Window: You may request a refund within 14 calendar days of receiving your order.
  • Item Condition Requirements: All shoes must be unused, unworn, unwashed, and returned in their original packaging, including tags, dust bags, and accessories.
  • Return Shipping Responsibility: Customers are responsible for the cost of return shipping unless the return is due to a product defect, damage during shipping, or an error on our part.

Refund Processing Time:

  • Standard Refunds (Non-PayPal): Refunds will generally be processed within 14 business days after we receive and inspect the returned item.
  • PayPal Refunds: Refunds processed via PayPal may take at least 14 business days and, in certain regions, up to 30 days, in accordance with local laws and PayPal policies.

Exceptions to Refund Policy:

  • Final Sale Items: Certain promotional or discounted items may be marked as “Final Sale” and are not eligible for return.
  • Customized or Special Orders: Shoes produced to customer specifications (e.g., custom colors or sizes) are non-returnable.
  • Damaged or Worn Items: Shoes showing signs of wear, improper use, or damage caused by the customer are not eligible for returns.

For all refund requests, please contact our customer service team at vip@frostheels.com or 852 24947293.

2. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (SAR). Any disputes arising from or related to your purchase shall be subject to the exclusive jurisdiction of the courts in Hong Kong.

By using our website, you agree to submit to the jurisdiction of the Hong Kong courts for the resolution of any disputes.

3. Additional Terms & Conditions

  • Order Acceptance & Fulfillment: HONG KONG RUIJIANG CO., LIMITED reserves the right to refuse or cancel any order due to pricing errors, insufficient stock, suspected fraud, or other business reasons. Orders are typically processed and shipped within 3–5 business days unless otherwise specified.
  • Pricing & Payment: All prices are listed in the specified currency (e.g., USD, HKD) and include applicable taxes unless stated otherwise. We accept PayPal, major credit and debit cards, and other secure payment methods available at checkout.
  • Shipping & Delivery: Delivery times and shipping fees vary depending on your location. Please refer to our Shipping & Returns Policy for full details. HONG KONG RUIJIANG CO., LIMITED is not responsible for delays caused by shipping carriers, customs inspections, natural disasters, extreme weather, or other unforeseen circumstances.

4. User Responsibilities

  • Account Accuracy: Customers are responsible for providing accurate account and shipping information.
  • Compliance with Laws: Users must comply with all applicable laws while using our website.
  • Prohibited Uses: Users may not misuse the website, interfere with security, or engage in fraudulent activities.

5. Limitation of Liability
HONG KONG RUIJIANG CO., LIMITED is not liable for indirect, incidental, or consequential damages resulting from the use of our website or products, including delays, lost revenue, or technical issues. Our liability for direct damages is limited to the purchase price of the product purchased from our website.

6. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Updated terms will be posted on our website with a revised Effective Date. Continued use of our website and services constitutes acceptance of any changes.

7. Contact Information
For questions, concerns, or assistance regarding these Terms of Service, please contact us:

  • Email: vip@frostheels.com
  • Phone: 852 24947293
  • Address: Flat B02, 2/F, Hoover Industrial Building No. 26-38 Kwai Cheong Road, Kwai Chung, Hong Kong

Thank you for choosing HONG KONG RUIJIANG CO., LIMITED. We appreciate your business and are committed to providing high-quality footwear and exceptional service.